FAQ

Generally, custom orders are made just for you, and therefore all custom sales are final. This means that custom apparel items, including personalized t-shirts, cannot be returned or exchanged unless they arrive damaged or defective. We strive to ensure that all custom orders meet our high-quality standards, but in the rare event that there is an issue with your custom item, please contact our customer service team for assistance. However, if you purchased an uncustomized item from the site, returns and exchanges are accepted within 30 days from the date of delivery. Simply reach out to our customer service team, and they will guide you through the return process. At Hawkings Apparel, we are committed to providing our customers with high-quality custom apparel and exceptional service, and we thank you for choosing us for your customized clothing needs.

At Hawkings Apparel, the production time for your order varies depending on the size of the order. To ensure each order is processed in a timely manner, our dedicated employees work 24/7 around the clock. Once your custom T-shirt order is placed, our team will immediately begin processing it, and you can expect to receive it within 7-10 business days for standard shipping. If you need your order sooner, we also offer expedited shipping options for an additional fee. Rest assured that our goal is to get your custom apparel to you as soon as possible without compromising on quality.

Currently, customers can order and ship items to any location within the United States. Our company takes pride in offering nationwide shipping to ensure our customers can receive their orders conveniently and efficiently. We are also looking to expand our brand internationally in the near future, so stay tuned for updates on our global shipping capabilities. Thank you for your support as we continue to grow and reach new customers around the world.

Absolutely! Hawkings Apparel offers a unique online custom t-shirt store experience, allowing customers to upload their own designs for printing on high-quality t-shirts. Whether it's a personal design, a company logo, or a team emblem, we welcome custom creations. Our user-friendly design tool lets you easily upload and position your artwork, select t-shirt colors and sizes, and even add text or additional graphics. Our team of skilled printers ensures that your design is faithfully reproduced on your chosen t-shirt, resulting in a personalized garment that reflects your individual style and personality. With Hawkings Apparel, you have the freedom to wear what you love and express yourself through your own custom designs.

At Hawkings Apparel, we want to make sure you can easily track your order every step of the way. Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the carrier's website. If you created an account with us, you can also log in and track your order directly from your account page. If you have any questions or concerns about your order, our customer service team is always available to assist you. We are committed to providing you with a seamless and transparent shopping experience, so you can feel confident in the delivery of your customized apparel.

We offer a variety of convenient payment methods to make your custom t-shirt purchase as seamless as possible. At Hawkings Apparel, you can use major credit cards such as Visa, Mastercard, American Express, and Discover for secure online transactions. Additionally, we also accept payments through popular digital wallets like Apple Pay and Google Pay. For customers who prefer alternative payment options, we offer the flexibility of using PayPal for their custom t-shirt orders. Rest assured, regardless of the payment method you choose, we prioritize the security and confidentiality of your financial information. We are committed to providing a hassle-free and trustworthy payment process so that you can confidently customize and purchase your t-shirts with ease.